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Privacy Policy

Last updated: 7/2/26

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1. Introduction

This Privacy Policy outlines how Anka Massage (“we”, “us”, “our”) collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you consent to the collection and use of your information as described in this policy.

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2. What information we collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Booking details and appointment history

  • Health-related information you voluntarily provide (e.g. intake forms, preferences, contraindications)

  • Website usage data (via cookies or analytics)

We only collect information that is reasonably necessary to provide our services.

 
3. How we collect information

We collect information when you:

  • Make an enquiry via our website

  • Book an appointment online

  • Complete an intake or consent form

  • Communicate with us via email, phone, or messaging platforms

  • Use our website (via cookies and analytics tools)

 
4. How we use your information

Your personal information may be used to:

  • Provide massage services and manage bookings

  • Communicate with you about appointments

  • Maintain client records and treatment notes

  • Improve our services and website

  • Meet legal, regulatory, or insurance requirements

We do not sell or rent your personal information to third parties.

 
5. Health information

Any health information you provide is treated as sensitive information and is collected only with your consent.
This information is used solely for the purpose of delivering safe and appropriate massage services.

 
6. Disclosure of information

We may disclose your personal information only when necessary, including to:

  • Online booking and payment providers

  • IT and website service providers

  • Professional advisors (e.g. insurers, accountants)

  • Legal or regulatory authorities if required by law

All third parties are required to handle your information securely and in accordance with privacy laws.

 
7. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Information may be stored electronically or in physical form and is only accessible to authorised personnel.

 
8. Cookies and analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

  • Understand website usage

  • Improve user experience

You can disable cookies in your browser settings if you prefer.

 
9. Access and correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date.

Requests can be made using the contact details below.

 
10. Complaints

If you believe we have breached your privacy, please contact us and we will respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

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11. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Anka Massage
Email: info@ankamassage.com.au
Phone: 0451 792 761

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